In one sentence: 30 days of free trial with no charge at all, then a month-to-month subscription you can cancel whenever you want. The one-time setup fee is non-refundable, because it is billed after you have used the configuration for 30 free days.
1. During the Free Trial
The trial lasts 30 days. A payment method is registered at sign-up to allow automatic transition to the subscription, but no amount is charged during the trial — neither the subscription nor the setup fee.
If you cancel before the end of day 30, you pay nothing at all and there is nothing to refund. Setup work carried out during the trial is not billed to you.
2. Monthly Subscription
| Situation | What happens |
|---|---|
| You cancel mid-month | The service remains active until the end of the already-paid monthly period, then stops. No additional amount is charged. |
| Month already underway | We do not refund, pro-rated, the unused portion of the current month. |
| Minimum term | None. It is month-to-month; there is no cancellation penalty and no notice period to give. |
3. Setup Fee — Non-Refundable
The setup fee is one-time and covers real configuration work: integrating your services and hours, drafting responses, connecting your calendar or booking system, tuning the voice and transfer rules, testing.
Why it is non-refundable. The setup work is delivered before the trial, and you use it for free for 30 days. The fee is only billed once you choose to continue — that is, after you have seen the result for yourself. A refund request made after that choice would concern work already delivered, already tested, and already accepted. If the result does not suit you, the window to walk away paying nothing is the trial: it lasts 30 days and costs nothing.
The fee amount is agreed in writing before work begins. It varies with the complexity of the configuration; we do not change it after agreement.
4. What We Always Refund
- Billing error on our part: wrong amount, double charge, billing after a cancellation we received.
- Charge after the end of the trial when a cancellation had been requested within the deadline.
- Inability to deliver: if we conclude that we cannot set up the service and fees have already been charged, we refund them in full.
5. How to Cancel or Request a Refund
Cancellation: write to comptabilite@allema.ca from the email address associated with your account, or use the subscription management portal if you have access to it. Cancellation is confirmed by email.
Refund: same email address, specifying the invoice concerned and the reason. We respond within 5 business days. An approved refund is issued to the original payment method and generally appears within 5 to 10 business days depending on your institution.
6. Disputing With Your Institution
If you believe an amount was charged in error, write to us first: we correct a billing error faster than a bank dispute, which takes several weeks and suspends the service while it is being processed.
7. Taxes
GST and QST are added to the amounts shown and are refunded proportionally to any amount refunded.
8. Contact Us
Billing, cancellation, and refunds: comptabilite@allema.ca
Mailing address: [postal address to be completed]
See also the terms of use and the privacy policy.